INTRODUCTION

Maintaining the security of your data is a priority of Kennard Wells we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use and how we may use such data.

This Notice aims to explain the types of personal data that we may collect about you when you interact with us whether you visit our offices use your mobile device or go on line. It also aims to explain how we will process share and keep your data.

If you have any questions please get in touch with us.

Should we need to update this Notice from time to time we would update you if there are any significant changes.

Kennard Wells is a partnership. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant Data Protection Regulations in Law. We are registered with the information Commissions Register.

We may collect your personal detail for a number of reasons. These reasons include:-

1. So that we may comply with any legal obligation we have.
2. In order to comply with our duties and exercising our rights under a contract with you.
3. The pursuit of our legitimate interests.
4. Where you have consented to the processing of your personal data.
5. This includes but is not limited to information provided by you and the third party providers who next when you/they contact us in person over the telephone by email or by post.
6. When you apply for a job vacancy with us.

Our Legitimate Interest

The normal legal basis for processing your personal data by us is that it is necessary for the legitimate interests of Kennard Wells including:-

1. Protecting client’s, employees and other individuals and maintaining their health safety and welfare.
2. Promoting, marketing and advertising our services.
3. Understanding our client’s instructions activities preferences and needs.
4. Improving existing services and developing.
5. Complying with our Legal and Regulatory obligations.
6. Preventing investigating and detecting crime fraud or anti-social behaviour and prosecuting offenders including working with Law Enforcement Agencies.
7. Handling client contacts queries or disputes.
8. Protecting Kennard Wells its employees and clients by taking appropriate legal action against third parties who have committed criminal act or in breach of their legal obligations to us.
9. Fulfilling our duties to our clients and employees.

The Purposes and Reasons for Processing your Personal Data

We take your privacy very seriously and will never disclose or share your personal data without your knowledge and consent unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this Policy. Unless we notify you we will not process your personal data outside the European Economic area.

Detailed below are examples of when we would collect process or in some cases share your personal data namely:-

1. To verify your identity.
2. To process and manage your instructions arising from any contract between you and us.
3. To monitor customer’s satisfactions.
4. To process job applications.

Where you have consented to us providing you with our services you are free to withdraw consent at any time.

In the event of any criminal investigations we may be required by law to share the data captured with the relevant authorities.

Retention of Data

We will only ever retain personal information for as long as is necessary and we have in place policies to meet those obligations. We are required under some Laws and Regulations to retain your personal data for a set period of time. The maximum legally obliged retention period for file details is 6 years or until such time as a child in proceedings reaches the age of 18.

How we will share your Data

We do not share or disclose any of your personal information without your consent other than for the purposes specified in this notice or where there is a legal requirement for us to do so.

We use trusted third parties to provide services and business functions.

All processors acting on our behalf will only process your data in accordance with instructions from us and will fully comply with this Notice, the Data Protection Laws and any other appropriate confidentiality and security measures.

We may disclose your information to third parties if:-

1. We are under a duty to disclose or share your personal data in order to comply with any legal obligation.
2. In order to apply to enforce our contracts with you.
3. To protect our rights property or our safety and/or the safety of our clients and others.

We may also disclose your information to represented parties in proceedings to fulfil directions as ordered by the Court. These third parties may include (but are not limited to):-

1. Solicitor Advocates and Barristers.
2. Professional Experts.
3. Other parties in proceedings.
4. The Legal Aid Agency.
5. Payroll Accounts and Pension Regulators.
6. Police Disclosure Unit.

Your Rights

You have the right to access any personal information that we may process about you and to request information about:-

1. What personal data we hold about you.
2. The purposes of the processing.
3. The categories of personal data concerned.
4. The recipients to whom the personal data has/will be disclosed to.
5. How long we intend to store your personal data.
6. And, if we have not collected the data direct from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and to complete the information. We will strive to update/correct it as quickly as possible unless there is a valid reason for not doing so at which point you will be notified. If you would like your personal data to be removed or the use to be amended you have the right to request that it be deleted from our records and to restrict the processing of your personal data in accordance with Data Protection Laws.

If we receive a request from you to exercise any of the above mentioned rights we may ask you to verify your identity before acting on that request; this ensures that your data is protected and kept secure.

We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. We are already under a legal obligation to retain your information we will clarify the requirements surrounding the extent of data as well as the duration we will continue to hold your personal data.

If you wish to make a request around the processing of your personal data please contact Mrs Yeshin on Ayeshin@kennardwells.co.uk.

Lodging a Complaint

If you are not happy with this Notice and believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant Data Protection Laws and you wish to raise a complaint please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the information commissioner’s office whose address is ICL Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF – Telephone: 0303 1113.

MAY 2018