In accordance with the professional rules of the Solicitors Regulation Authority, and in accordance with modern business practice, we operate a complaints handling procedure. We will send you a written copy of our procedure on request. If you have any complaints or concerns at any time as to the service you are receiving, including any bill that you receive from us, we would ask you to contact the person handling your matter or the Partner with overall responsibility for your matter or, if you would prefer not to do so, please contact any of the partners. If the usual manner of our complaints handling process would cause you any difficulties as a result of any disability that you have please let us know.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. You may contact the Legal Ombudsman:
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
If your complaint relates only to the amount of our costs, you may be entitled to have our charges reviewed by the court. This is called “detailed assessment”. The procedure is set out in sections 70, 71 and 72 of the Solicitors Act 1974. You should be aware that there are strict time limits applicable to this procedure and you may therefore wish to seek independent legal advice.
We may also be entitled to charge interest on any outstanding sums from any invoices that are unpaid in full or part.